Frequently Asked Questions
How do I place an order?
Orders can be placed through our website, via email, or through social media (Facebook/Instagram DM). All orders must be placed by Wednesday at 6pm for Saturday pickup or delivery. Custom cakes require 2 weeks advance notice (2 months for weddings).
What are your pickup and delivery options?
Scheduled Pickup: Free pickup by appointment at our Brimfield location (address provided with order confirmation)
Local Delivery: $5-10 fee within Ravenna, Kent, Brimfield, Streetsboro, Stow, and Hudson
Farmers Markets: Free pickup at Haymaker Market (Kent) most Saturdays 9am-1pm
What is cottage food, and is it safe?
Ohio's cottage food law allows home bakers to produce and sell certain non-potentially-hazardous (shelf-stable) foods without a commercial license. All products are made in a clean, inspected home kitchen following strict food safety practices. Every item is properly labeled with ingredients, allergens, and the required cottage food statement.
We can only make shelf-stable products (no cream cheese frosting, custards, or fresh cream fillings). This actually results in longer-lasting products with better room-temperature stability!
Why don't you offer cream cheese frosting?
Under Ohio cottage food law, we can only make products that are shelf-stable at room temperature. Cream cheese requires refrigeration and is classified as potentially hazardous, so it's not permitted in cottage food operations.
The good news: Our American buttercream and egg-free glaze icing are delicious alternatives! American buttercream is shelf-stable for 2-3 days and has a classic, sweet flavor that pairs perfectly with our cakes and cupcakes.
What icings and frostings do you use?
✅ We use:
- American buttercream (butter + powdered sugar) — our primary frosting for cakes and cupcakes
- Shortening-based buttercream (no dairy) — most heat-tolerant, ideal for summer markets
- Egg-free glaze icing (powdered sugar + corn syrup) — great for decorated cookies and bundt cakes
- Fondant — smooth modern finish on custom cakes
- Candy melts / chocolate coating — for cake pops and drip cakes
❌ We cannot use:
- Cream cheese frosting (requires refrigeration)
- Swiss/Italian/French meringue buttercream (made with fresh eggs)
- Whipped cream (requires refrigeration)
- Ganache (contains cream, likely requires refrigeration)
All icings we use are shelf-stable at room temperature for 2-3 days (cakes/cupcakes) or 2-3 weeks (decorated cookies). See our menu for more details!
How long do your products stay fresh?
Cookies: 1-3 weeks at room temperature (varies by type)
Decorated Cookies: 2-3 weeks
Cakes/Cupcakes: 2-3 days at room temperature
Muffins/Breads: 3-5 days at room temperature
Freezing: Most products freeze well for up to 3 months
Do you accommodate allergens or dietary restrictions?
All products are made in a kitchen that handles wheat, milk, eggs, tree nuts, peanuts, soy, and sesame. Cross-contamination is possible. Every product label clearly lists all ingredients and major allergens.
Unfortunately, we cannot guarantee allergen-free products or accommodate gluten-free, dairy-free, or vegan diets at this time. This may change as the business grows!
What is your delivery area?
As a home bakery, we can only sell within Ohio. Local delivery is available within Portage County and nearby areas including Ravenna, Kent, Brimfield, Streetsboro, Stow, and Hudson. Shipping to other Ohio cities may be available for certain products — contact us to inquire.
How far in advance should I order a custom cake?
Standard celebration cakes: 2 weeks minimum
Wedding cakes: 2 months minimum (3-4 months during peak season May-October)
Rush orders: May be available for additional fee — contact us to check availability
What payment methods do you accept?
We accept payment via Square invoice (credit/debit card), cash at pickup, Venmo, PayPal, and Zelle. Payment is due at pickup or upon delivery. For large orders or custom cakes, a 50% deposit may be required.
Do you offer wedding cookie tables?
Yes! Wedding cookie tables are a beloved Northeast Ohio tradition, and we're happy to provide full cookie assortments for your special day. A typical cookie table includes 12-15 varieties, 20-30 dozen total cookies, individually wrapped and beautifully displayed. Contact us for a custom quote.
Can I order wholesale for my coffee shop or retail store?
Yes! Our labeled products can be sold by licensed food establishments. We're currently seeking café and retail partners. Wholesale pricing is typically 40-50% off retail. Minimum orders and delivery schedule to be arranged. Contact us to discuss partnership opportunities.
Still have questions?
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